Prices
All prices are in US dollars and apply to foreign tourists. Prices may change, but we will always notify you in advance.
Reservations
To book and confirm any of the tours offered on our website, please send us an email with the name of the tour, your selected hotels, the date of your trip, the number of passengers and any additional information that will help us organize your tour. We will reply promptly and will be happy to answer any questions or requests.
Contracted services
Cancellations and refunds for day tours
- Cancellation notices and refund requests must be made in writing and include all relevant information. All of them will receive our immediate attention.
- If the cancellation notice is received 48 hours or more before the start of the tour, the full deposit will be refunded, less administrative costs.
- No refund will be made if the cancellation notice is received less than 48 hours before the start of the tour, in the case of a no-show, or for cancellations made during the tour.
Cancellations and refunds for tour packages
- Cancellation notices and refund requests must be made in writing and include all relevant information. All of them will receive our immediate attention.
- If the cancellation notice is received 10 days or more before the estimated date of arrival in Peru, the full deposit will be refunded, less administrative costs.
- If the cancellation notice is received between 9 and 6 days before the estimated date of arrival in Peru, the refund will be subject to a penalty of 30% of the total cost.
- No refund will be made if the cancellation notice is received 5 days or less before the estimated date of arrival in Peru, in the case of a no-show, or for cancellations made during the trip.
Cancellations and refunds for shore excursions to Machu Picchu
- If the cancellation notice is received 30 days or more before the tour date, the full deposit will be refunded, less administrative costs.
- If the cancellation notice is received between 29 and 20 days before the tour date, the refund will be subject to a penalty of 30% of the total cost.
- No refund will be made if the cancellation notice is received 19 days or less before the tour date, in the case of a no-show, or for cancellations made during the trip.
Refunds for cruise services (day excursions)
- We will refund 100% of the deposit if the port is closed due to weather conditions or force majeure.
- We will refund 100% of the deposit if the cancellation notice is received 6 days or more before the ship’s arrival.
- No refund will be made if the cancellation notice is received 5 days or less before the ship’s arrival.
Circumstances beyond our control
Some services may be interrupted or cancelled due to weather conditions, force majeure, acts of God, riots or other reasons beyond the control of hotels, airlines, other suppliers, or Tours.pe Group or its associates. Except as stated above for port closures in cruise services, no refunds will be made for interruptions or cancellations beyond our control.
Important
- Health and physical condition. Our company is not liable for any illness, pregnancy or physical or mental disability that may endanger the health or safety of the passenger or third parties during the contracted tour, or that may limit or prevent the provision of our services. Therefore, no claims or refunds will be accepted for these reasons, even in cases where no problem would have arisen under normal conditions. Please inform us of any limitation before booking our services, so that we can recommend suitable options.
- Travel documents. Checking and applying for visas or entry permits to Peru are the sole responsibility of the traveler and must be completed before the trip. Travelers must ensure that these documents are in order.
Payment receipt
After the payment or deposit is made, the Tours.pe Group booking system will issue a Service Voucher showing the remaining balance. It does not need to be printed.